Online Help Center
Q : What is an online defensive driving course?
A: An online defensive driving course is a way to take a defensive driving course from anywhere that you have Internet access. That means you don't have to go to a defensive driving course facility. And you can take the course at the times that are convenient for you. You can take it all at once, or you can log in to the course multiple times. Our program will remember where you left off, and you will start there when you log back in.
Q: What happens if my Internet connection fails while I'm taking the course?
A: When you are able to log in successfully, you will be taken to the place in the course where you left off before losing your Internet connection. Unfortunately, you may lose the time you spent on the page you were working on when your Internet connection failed which is typically a minute or two.
Q: I received my ticket in another state and I'm not sure if I'm eligible to take this course. How do I find out?
A: These regulatory agencies have different rules in different states on how often you can take driving education courses and the purpose of the courses can vary from state to state or court to court (insurance reduction, point reduction, etc.). However, you should ALWAYS verify with your state or court before completing a driving safety course. Just be sure to take care of it before your assigned court date or due date.
Q: Is this course approved for ticket dismissals and insurance discounts?
A: Yes. ComedyDriving.com is approved by the Texas Education Agency and is accepted by all courts in Texas to dismiss traffic tickets and can lower insurance rates by up to 10%. (Be sure to ask your Insurance Provider for details). If you are taking the course outside the state of Texas , ask your court and/or insurance company if they will accept a 6-hour driving safety course approved by the Texas Education Agency approved for Texas .
Q: Do I need to go somewhere or is the course all online?
A: The entire course is accessed via the Internet. You can complete the course on any computer that has Internet access — at school, home, at work, at a friend's house, at the library or coffee shop. It's your choice when and where you want to take and complete the course.
Q: What is the difference between taking a defensive driving course online and taking a defensive driving course in a classroom?
A: When you take the course in a traditional classroom at comedy driving, you are taught by one of our comedians. Essentially, the only difference between the two options is that an online class allows you take the course on the internet at times convenient to you, whereas when you take the course in a classroom, you need to travel to the class and receive instructions at a set time and at one of our locations.
Q : What if I have a dial-up connection?
A:
Q: How much does the course cost?
A: Our course costs $25.00. This price includes access to all educational materials in the course. It also includes the price of shipping your Certificate of Completion via First Class Mail after you pass the course. If you are in a rush and you want your certificate delivered overnight via our overnight service, click on delivery options button on the right.
Q: Is your course approved in the State of Texas ?
A: Yes. Our course is approved in the State of Texas by the Texas Education Agency for the dismissal of traffic tickets. It is also approved for the reduction of insurance rates.
Q: How much time does it take to complete your course?
A: All courses approved by the Texas Education Agency take 6 hours to complete. While some students choose to complete the course all in one sitting, you may choose to complete the course a little at a time, logging on and off the course around your schedule. The course will automatically keep track of your progress, so when you log back into the course, you will pick up where you left off. You have up to 180 days to complete the entire course.
Q: Do I have to take your entire course all at once?
A: No. You are free to take our course at your own pace. The Texas Education Agency requires students to spend a minimum of six hours taking the course. With the online course, you can log out and log back in at your own leisure, 24 hours a day. Our program will remember where you left off and you can start again in that exact spot. All you need to do is go to our home page and click on the "Log In" button. Enter your log in and password, and you will pick up where you left off.
Q: Do I have to take your entire course on the same computer?
A: No. Our entire course is online, so you can take our course on any computer that has an Internet connection. When you log in, our program will check the computer you are using to make sure it has all the necessary software. If you need to download any additional software, we will show you how to do so easily and at no cost.
Q: Are there questions in your course?
A: The Texas Education Agency requires students show and understanding of the materials taught, and we have completion questions for that purpose. You will be asked questions after each section throughout the course to show a mastery. The questions are designed to test your understanding of the key points of each chapter.
Q: Does your course have a final exam?
A: No. After completing each of the chapters, there are chapter questions that the state requires you pass. If you fail the first set of chapter questions you will be required to take another set of chapter questions. If you fail that set of chapter questions you will be given a third and final set of questions. If you fail the third set of questions, you will fail the course.
If you are having difficulties with the course, please call us at 1-866-357-2020 24 hours a day, 7 days a week
Q: How do I start the course?
A: To start the course, all you need to do is go to our home page and click the "Sign Up" button. You will be guided through the registration process. If you are taking our course to have your traffic ticket dismissed, you will need to know what county and court issued the ticket. This information could be located on the return address of a letter, on the ticket, or the paperwork that the court did give you when you received permission to take the class. You will also need to provide personal information, including your mailing address, driver's license number, and license plate number.
Q: How soon can I start the course?
You can start the course as soon as you register. You can register for our course online 24 hours a day, 7 days a week, with no need to call us. To register, simply click on the "Sign Up" button on our home page. If you have any questions, contact us at 1-866-357-2020
Q: How do I know if I pass each section?
A: After you complete the section completion questions, you will know immediately if you passed or not. If you do not pass, you will get two additional chances to pass the completion questions. When you do pass, a screen will appear that congratulates you on passing.
Q: What happens if I fail the course completion sections?
A: If you fail the first set of chapter questions you will be required to take another set of chapter questions. If you fail that set of chapter questions you will be given a third and final set of questions. If you fail the third set of questions, you will fail the course.
If you are having difficulties with the course, please call us at 1-866-357-2020 24 hours a day, 7 days a week.
Q: What is the operation and conduct policy?
A: No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and complete the chapter questions. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.
Q: Do I need to save my work?
A: Your registration and payment information are automatically saved. Once you finish each page, you will select the next button on that page and it will be saved as complete, in order to receive credit you have to select the next button. Simply log in using your login and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.
Q: I forgot my password. How can find out what it is?
A: If you provided a valid email address upon registering for the course the pass word and log in information will be email to that email address. We will email your login name and password to the email address associated with your account when you log in for the course.
If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-866-357-2020 .
Q: The pages on your site are not loading, what do I do?
A: If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may call customer support at 1-866-357-2020 .
Q: Will I still be able to take the course even if I don't have a printer?
A: You do not need a printer to take our course. You may want to print certain pages for your records, but this is not a requirement. Certain information will also be sent to you via e-mail, if you provide us with an e-mail address when you register.
Q: Will my course expire?
A: From the time you register, you will have 180 days to complete your course. After 180 days, your registration will no longer be considered active.
Q: My certificate is due today. Can I still take your course?
A: Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.
Q: My due date for attending a defensive driving course has passed. What should I do?
A: Comedy Driving will not give legal advice about your individual case; however it may be possible for the court to grant an extension if you have a valid excuse. The court is the only entity that can grant this extension. You should first contact the traffic court clerk either in person or by phone and ask what your particular court's procedures are with regard to granting extensions. Some courts will grant you extensions over the telephone and other courts will require that you go to the court in person and ask for an extension. If you are not successful in getting an extension, you can ask the clerk for a just-cause hearing in order to see the judge, there is no guarantee that the court will grant this hearing. Some courts will allow you to see the judge for such matters on scheduled days and some will make an appointment for you. On the day of your court appearance, you should go to the court and ask the judge for the extension. If you have a valid reason for letting your due date slip by, the judge may grant you an extension. Keep in mind that judges are extremely busy and will not appreciate your appearance if you do not have a valid reason as to why you need an extension.
Q: Can I take your course to have my traffic ticket dismissed?
A: Absolutely. Our course has been approved by the Texas Education Agency. After you have received approval from the court to take a defensive driving course, then you can take our course. You do not need special approval from the court to take our particular course, just because it is being taken over the Internet.
Q: Is this course approved for insurance discounts?
A: Yes. Because our course has been approved by the Texas Education Agency, taking our course can reduce your insurance rates by up to 10%. Contact your insurance agent to find out more about the discount. If you are taking the course outside the state of Texas , ask your court and/or insurance company if they will accept a 6-hour driving safety course approved by the Texas Education Agency.
Q: Can I take this course if I received a ticket in Texas but I do not live there or have a Texas driver's license?
A: If the court that issued the ticket allows you to take a defensive driving course, then you can take this course even if you don't live in Texas and don't have a Texas driver's license. However, we will not be able to verify your identity by drawing information from third-party databases. You will be required to submit a notarized Statement of Assurance. When you register, you will be notified that you must submit one, and you will be able to print the form from our web site at any point in the course. You must fill it out, sign it, have it notarized, and fax or mail it to us.
Q: What if my court paperwork requires an instructor signature? How do I get one?
A: A very few smaller courts in Texas require you to submit a signature from your defensive driving course instructor in addition to your Certificate of Completion. If so, we can provide you with an instructor signature. Just fax us the paperwork that requires a signature and we will return it to you, signed, along with your Certificate of Completion. Our fax number is 713-465-0058.
Q: How do I register for your course?
A: The sign up process is simple. Just click on the "Sign Up" button on our home page and you will be guided through the process.
A: If you are taking our course to have your traffic ticket dismissed, you will need to know what county and court issued the ticket. This information could be located on the return address of a court letter, on the ticket, or on the paperwork that the court did gave you when you received permission to take the class. You will then be asked to provide the following personal information: your name, mailing address, e-mail address (not required but recommended), phone number, city of birth, birth date, driver's license number, and license plate number. In addition, you will select a delivery option for your Certificate of Completion and a payment method when you register for our course.
A: If you are taking our course to get your insurance rates reduced, you will be asked to provide the same personal information as described above. Of course, for insurance-rate reduction purposes, you will not be asked for a county or court name or defensive driving school due date. However, you will select a delivery option for your Certificate of Completion and a payment method when you register for our course.
Q: What if I don't have an e-mail address?
A: An e-mail address is not required, though it is recommended. When you enter a valid e-mail address during registration, you will receive important correspondence from our staff. You're-mail address will not be released to anyone outside of our support staff. Unless there is an additional need for correspondence, you will only receive a couple of e-mails from us — when you register and when you complete the course.
Q: What if I made a mistake during registration and need to change my personal information?
If you made a mistake during the registration process, you will need to contact our Help Desk at 1-866-357-2020, so we can correct the mistake for you.
Q: How much does the course cost?
Comedy Driving course costs $25.00. This price includes access to all educational materials in the course, all quizzes, and the test questions. It also includes the price of shipping your Certificate of Completion via First Class Mail after you finish the course. If you are in a rush and you want your certificate delivered overnight, there will be an extra fee depending on where you want it delivered.
Q: What payment options are available?
A: You can pay by credit card on our web site or over the phone with one of our Help Desk representatives. Or, you can mail in a check or money order to:
Comedy Driving Inc
10889 Katy Freeway
Houston , Tx 77079
Q: Is it safe to use my credit card online?
A: Yes. We use the latest and most reliable encryption software to ensure that all of your personal information, including all payment information, is kept secure. For credit card transactions and personal information pages, we have a GeoTrust-certified secure server.
Q: Can I pay with my credit card or check card over the telephone?
A: Yes. You can call our Help Desk at 1-866-357-2020 and one of our representatives will be happy to assist you with a check card or credit card.
Q: How soon can I start the course?
A: If you are paying online with a credit card or check, you may begin the course as soon as you have paid.
A: If you call in to our Help Desk and pay over the phone, our representative will process your payment while you are on the line, and you will be able to begin the course right away.
A: If you are paying with a check or money order by mail, we will credit your account as soon as we receive your check. Once we do so, you will be able to enter the course. You may call our Help Desk for the status of your account. Or, if you provide us with an e-mail address at registration, we will e-mail you when you may begin the course. Alternatively, you may attempt to start the course. If it is successful, your payment was received and you can start in on the course.
Q: Where do I send my check or money order?
A: Please send your check or money order to:
Comedy Driving Inc
10889 Katy Freeway
Houston , Tx 77079
Q: What is your cancellation/refund policy?
A: You will receive a full refund if, you cancel the enrollment contract within 3 business days of registering. This does not include Saturdays, Sundays, or Holidays. Refunds are issued within 30 days of the effective date of termination. If you fail a completion section three times, Comedy Driving cannot give you a refund according to state policies. In addition if you fail to provide the correct answers for the personal validation questions and or affidavit you will not receive a refund. If you have not successfully completed the course within 180 days, your registration will be cancelled automatically and you will not be eligible for a refund.
Q: Do you use third-party data and why?
A: For student validation purposes, we access public databases from the Texas Department of Transportation and the Texas Department of Public Safety in order to extract driver's license and vehicle registration information. We use this information solely to ask you questions throughout the course so that we can validate that you indeed are the student who is taking the course. We do not use this data for any other purposes. When you register, you will need to read through our Terms of Use enrollment contract. In the enrollment contract, you authorize us to access this information under the condition that it be used exclusively for the purpose of student validation.
Q: What is your privacy policy?
A: The information our company collects about you is subject to our privacy policy. By disclosing information to Comedy Driving Inc., you are agreeing to the terms of this privacy policy. We recognize the importance of protecting the privacy of our students and visitors to our web site while permitting us to conduct legitimate business by providing services and information of interest to our students and visitors.
Q: What is your security policy?
A: Comedy Driving Inc. undertakes extensive precautions to ensure the security of your information both online and offline.
A: Online: Private information that you enter in the registration form (i.e., personal and financial information) is encrypted and protected by SSL, the finest encryption software available. While on a secure page, the lock icon on the bottom of your web browser will appear in the locked position.
A: Offline: We also protect your private information offline. We limit access to the information to a very select group of qualified employees, and only when that information is needed in order to perform necessary tasks. All of our employees receive training on our privacy and security policies. In addition, the servers on which we store our students' information are maintained in a secure environment.
Q: How do I get from section to section?
A: When you log in to the course, you are brought to the Table of Content. From there, you will click on Judge Course Introduction, and you will start the course material. If it is your first time accessing the course material, you will be brought to the table of contents, where you may choose to start Chapter 1, Page 1. If you are logging in after having already completed some of the course material, you will be brought to the table of contents, where you may choose the last page you completed.
A: Every time you complete a page of course material, you click Next at the bottom right-hand corner of the page. This will bring you to the next page. You may proceed in this fashion through the entire course.
A: In addition, you can always go back and review the material you have already completed by clicking on the appropriate chapter link on the Table of Content. This will open up a detailed Table of Content from which you may pick what you would like to review.
Q: How do I log in if I'm already registered?
A: If you have already registered, all you need to do is click on the "Log In" button on our home page and enter your log in and password. You will be able to pick up just where you left off. If you have not yet registered, you will need to click on the "Sign Up" button on our home page to begin the registration process.
Q: How do I log out if I want to return later?
A: You can log out at any time by clicking on the "Log Out" button at the top left of the screen. Your progress is saved every time you log out. However, if you log out before completing the time requirement for a page, you will lose the time you have spent on that page.
Q: What are the system requirements for taking your course?
A: Please visit our Requirements Page to view the requirements for our online course.
Our program will check to ensure that your computer meets all of these requirements, and we provide easy-to-follow instructions if you need to download any software.
Q: What happens if my computer malfunctions while I am taking your course?
A: You can call our Help Desk at 1-866-357-2020 and we will assist you.
Q: What should I do if there is an error message?
A: First, try closing your web browser, then logging back in to the course. Your progress will be saved. If the problem persists, please contact our Help Desk at 1-866-357-2020 so we can help you fix the problem.
Q: What happens if my Internet connection fails while I'm taking the course?
A: When you are able to log in successfully, you will be taken to the place in the text where you left off before losing your Internet connection. Unfortunately, you may lose the time you spent on the page you were working on when your Internet connection failed.
Q: What is your phone number?
A: Our toll-free number is 1-866-357-2020.
Q: Do you offer 24-hour customer assistance?
A: Yes. We have licensed instructors and technical support available 24 hours a day, 7 days a week. For assistance, call us toll-free at 1-866-357-2020.
Q: How do I get a certified copy of my Driver Record?
A: You can request a copy of your Driver Record at any time during the course by clicking on the “Driver Record" button this links you to the Texas Department of Public Safety.
A: Make sure you order Certified List of All Accidents and Violations in Record (Type 3A) : certified version of Type 3. This record is acceptable for Defensive Driving Course (DDC
What mailing options are available for my Certificate of Completion?
How do I receive a Certificate of Completion?
After completing the course, you will receive a State issued Certificate of Completion via US Mail within a few business days. If you prefer, overnight delivery is available for $14.95. To receive your Certificate the following business day, you must complete the course by 3:30 pm . The State issued Certificate of Completion is a multi-part perforated mailer that contains one "court" copy and one "insurance" copy. For ticket dismissals, sign the court copy and forward it to the court per their instructions. For insurance discounts of up to 10%, submit the insurance copy to your insurance company.
You have two delivery options for the mailing of your Certificate of Completion. It can be sent via U.S. Mail at no additional cost. We will send out your certificate the same day we receive notification that you have passed the course, if it is by 3:30 pm Central Standard Time (CST). If we receive notification after 3:30 pm CST , your certificate will go out the next business day. You should expect to receive it in the mail within one to five business days.
If you are in a hurry to get your Certificate of Completion, we can send it Overnight Express Delivery for an additional fee of $14.95. The cut-off time for next-day delivery is 3:30 pm CST . As long as you complete the course by the cut-off time, you will receive your certificate by the end of day the following business day.
With the overnight service, if you complete the course by
- Monday by 3:30pm, certificate will be delivered Tuesday
- Tuesday by 3:30pm, certificate will be delivered Wednesday
- Wednesday by 3:30pm, certificate will be delivered Thursday
- Thursday by 3:30pm, certificate will be delivered Friday
- Friday by 3:30pm, certificate will be delivered Monday
- Saturday by 3:30pm, certificate will be delivered Tuesday
- Sunday by 3:30pm, certificate will be delivered Tuesday
* Holidays will be treated like Weekends
**Above shipping rates apply to Texas Addresses Only. Please call 1-866-357-2020 for rates outside of Texas If you are in an EXTREME hurry to get your Certificate of Completion, we can send it Overnight Express A.M. Delivery for an additional fee of $25.00. The cut-off time for next-day a.m. delivery is 3:30 pm CST . As long as you complete the course by the cut-off time, you will receive your certificate 11:00a.m. the following business day.
With the overnight A.M. service, if you complete the course by
- Monday by 3:30pm, certificate will be delivered Tuesday by 11:00a.m.
- Tuesday by 3:30pm, certificate will be delivered Wednesday by 11:00a.m.
- Wednesday by 3:30pm, certificate will be delivered Thursday by 11:00a.m.
- Thursday by 3:30pm, certificate will be delivered Friday by 11:00a.m.
- Friday by 3:30pm, certificate will be delivered Monday by 11:00a.m.
- Saturday by 3:30pm, certificate will be delivered Tuesday by 11:00a.m.
- Sunday by 3:30pm, certificate will be delivered Tuesday by 11:00a.m.
* Holidays will be treated like Weekends
**Above shipping rates apply to Texas Addresses Only. Please call 1-866-357-2020 for rates outside of Texas In the Houston Area, if you finish the course after 3:30pm you can contact Comedy Driving at 1-866-357-2020 to see if your certificate can be delivered the next day for an additional fee.
You select your mailing option when you register for our course. If you decide to change your mailing option you will be allowed to change it at the end of the course, or call our office at 1-866-357-2020
Q: How long does it take for my certificate to be delivered?
A: Our certificates are processed Monday-Saturday at 3 PM Central Standard Time. Users completing after 3 PM will be processed the following business day. We ask you to allow 1-5 business days for delivery. Premium delivery services are available for an additional fee.
Q: Do you send my Certificate of Completion to the court for me?
A: No. When you complete the course we mail your Certificate of Completion to you. It is your responsibility to sign your certificate and present the certificate to the court that you are working with.
Q: Can you fax or e-mail the Certificate of Completion to the court?
A: No. Your certificate may not be faxed or e-mailed. We will mail your Certificate of Completion to you, and it will be your responsibility to file it with the proper court.
Q: Can I change my delivery option?
A: Yes. If you selected regular U.S. Mail delivery at the time of registration, but you now need your certificate delivered overnight, you will be asked at the end of the course if you would like to change your delivery option.
Q: I need another copy of my certificate. How can I get one?
A: If you have lost your certificate or in contains incorrect information, you may contact a customer support representative at 1-866-357-2020 to request a certificate reprint. If the student lost the certificate, or a correction that needs to be made on the certificate due to a student mistake … there will be a $10 fee assessed.
Still Need help? Call 1-866-357-2020
Affidavit
(for office use only) |
